Frequently Asked Questions

Everything you need to know about your EltaMD® skin care journey.

Are EltaMD® products suitable for sensitive or acne-prone skin?

Yes, our products are formulated to be non-comedogenic, sensitivity-free, and fragrance-free, making them ideal for even the most reactive skin types.

How long does shipping take for my order?

Standard shipping typically takes 3-5 business days. You will receive a tracking number via email as soon as your order has been dispatched from our warehouse.

What is your return policy for skin care products?

We offer a 30-day return policy for unopened and unused products. If you experience an adverse reaction, please contact our customer support team for assistance.

Are your sunscreens mineral-based or chemical-based?

EltaMD® offers a variety of sunscreens, including 100% physical (mineral) formulas and hybrid formulas that combine transparent zinc oxide with high-quality UV filters.

Is EltaMD® a cruelty-free brand?

Yes, EltaMD® is committed to ethical practices and does not conduct animal testing on any of our finished products or ingredients.

How can I verify that my product is authentic?

To ensure you are receiving genuine EltaMD® products, only purchase directly from our official website or through authorized professional skin care providers.