Returns & Exchanges

We want you to be completely satisfied with your EltaMD® skincare journey. If you are not happy with your purchase, we offer a 30-day return window for products purchased directly from our website.

1

Initiate Your Request

Log into your account or visit our online returns portal with your order number and email address to begin the process.

2

Print Return Label

Once your return is authorized, we will provide a prepaid shipping label via email to ensure your items are tracked safely back to our warehouse.

3

Package Your Items

Securely pack the products in their original packaging, ensuring all lids are tightened to prevent leakage during transit.

4

Receive Your Refund

After our quality control team inspects the returned items, your refund will be processed to your original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing